Today, all business is highly dependant on I.T. systems being available 24×7. Downtime, especially in today’s troubled economy, must be avoided at all costs. thinkASG recommends Up-time Services as a way to hedge off unnecessary downtime. Investing in the hardware was the easy part; now let thinkASG build a plan to keep it up and running.
-
Managed and Consolidated Maintenance Contract and Asset Tracking
thinkASG offers a variety of maintenance bundles, designed to meet your budget, increase visibility of your installed systems and keep your mission critical IT infrastructure at 24×7 operational standards. Our dedicated maintenance team and asset and contract portal is an extension of your IT staff, freeing up your resources to perform high value business functions.
-
Onsite Add/Move/Change Hardware Services
An onsite service technician is only a couple clicks away, to perform the service work you require. thinkASG can provide a personalized web portal to request pre-contracted thinkASG, IBM or OEM service engineers to perform add/change/move tasks to your installed infrastructure. Service rates are pre-negotiated, with only approved personnel granted access to the service request portal. All service billings are consolidated and billed at month end to reduce complexity and administrative costs.
-
Remote Infrastructure Services
Imagine a scalable, configurable suite of services to remotely monitor, manage and report on IT infrastructures, powered by an IBM remote support center. A variety of remote support services are available to meet your specific needs, including: network, server, applications, and application infrastructure support and monitoring services. Services are available for specific hours of the day, providing necessary staff augmentation, at the hours that are most critical to your business.
If that’s not enough to help you sleep at night, take a look at the rest of our Top 10 picks for Uptime Services.
-
Server and Storage Remote Technical Support Services
Increase the breadth and depth of your existing technical support staff by augmenting their abilities with IBM Remote Technical Support services. A variety of support services are available from unlimited technical support calls for your System x and Storage infrastructure, to unlimited calls to support your Power Systems (OS/400, AIX ) and Linux Operating Systems, plus a whole lot more.
http://www-935.ibm.com/services/us/index.wss/offerfamily/gts/a1027692 -
Server Optimization Services
Get the most out of what you have! Server optimization services, provided by thinkASG or our virtual bench of IBM and Cisco technicians, can assist you in optimizing the environment you currently have.
-
Storage Optimization Services
Storage is a self fulfilling prophecy of ever increasing demands. The more reliant we become on our technologies, the greater our demand becomes to store the data we have generated and then mine it based on constantly changing attributes. Through storage optimization services, thinkASG can assist you with developing a strategy for your storage environment, develop best practices on how to manage your storage, develop reporting and analytics against your stored data, and consolidate and virtualize your storage to do more with what you have.
-
IBM Security Services
Through IBM’s Internet Security Services (ISS), thinkASG can provide you with necessary services to secure your servers providing mission critical applications to your end users, secure your email database and content from insider threats, protect your network from inside and outside threats and provide compliance and vulnerability management per industry compliance regulations.
-
Business Continuity and Recovery Services
Where will you recover to if disaster hits your I.T. facility or region of business? Disaster comes in many sizes and shapes. It can be a broken water pipe that floods the building, a local fire or something larger striking an entire region. Through custom Business Continuity and Recovery Service contracts, specifically tailored to meet your recovery requirements and budget, you can rest assured that you will recover from a declared disaster with minimal impact to your I.T. operation.
-
Data Mobility Services
Moving your stored data from one place to another is a daunting task. Whether it’s a one time move or a continuos replication, ensuring that your data was transferred correctly, without loss or corruption, is critical to your continued success. Through a variety of data mobility and replication products, thinkASG can build an environment that you can trust, to ensure your data is being replicated securely and accurately.
-
Site and Facility Services
Meeting your end user requirements and managing a cost efficient data center are often mutually exclusive events. End users want everything at lightening speed. Yet, I.T. budgets and limitations on the amount of equipment you can throw in your data center precludes achieving perfect harmony. thinkASG can show you how IBM’s site and facility services team can help you respond to the need for scalable, flexible technologies, while still reducing costs.
